Your Trusted Partner in waste management

Where Clean Communities Start and Standards Stay High

At Vanguard we serve over 40,000 homes a day, and every single one matters. We don’t just remove your trash, we deliver a premium, verified, resident-first experience designed around your life.

How It Works

01

Set Out Your Trash

Place your household trash bags into the Vanguard-provided bin and leave it outside your door during your community’s scheduled pickup time. Make sure the bag is tied and secure.

02

We Handle the Rest

A uniformed Vanguard team member will pick up your trash on your service nights, 3, 5, 6, and 7 days a week depending on your community. Once you opt in, you'll receive instant updates with photo confirmation every time your trash is collected.

03

Clean Property, No Disruptions

We remove your trash without disturbing your hallway. Our team follows strict guidelines to help keep breezeways, curbs, and dumpster areas clean and safe.

04

Enjoy the Vanguard Clean Community Promise®

Our service keeps your surroundings neat and hassle-free, no more long walks to the dumpster or overflowing trash. Just set it out, and we take care of the rest.

The Vanguard Clean Community Promise®

Our Standards Don’t Stop at the Curb. Neither Should Yours.

Welcome to the new standard in community cleanliness.

The Vanguard Clean Community Promise is our commitment to transforming waste collection into a premium experience that adds real value to your property. We don’t just remove trash, we elevate your environment This promise means:

No Overflowing Bags

We don’t tolerate spillovers or messy breezeways. If it’s out of place, we fix it, fast.

Bin Condition Audits

We check every bin for wear, damage, or misuse, and replace them before you even have to ask.

Eyes on the Property, Not Just the Bags

Our uniformed Vanguard professionals walk your property 3 to 5 days a week to inspect hallways, breezeways, curbs, and compactor areas keeping your community spotless and compliant.

Pickup Proof + Visual Accountability

Every pickup is verified, time-stamped, and stored, so your community can stand on proof, not promises.

Resident-Focused Response Team

Whether it’s a missed pickup or something that doesn’t look right, our support line is open and ready, even after hours.

This isn’t just a clean-up, it's a complete property care system designed for you. That’s the Vanguard Difference.

What Makes Us Different

This Isn’t Just Valet Trash. This Is Vanguard.

We’re not just raising the bar, we’re removing the ceiling. Here’s what makes the Vanguard experience unlike anything else:

Live Photo-Verified Pickups

Every collection is time-stamped and photo-verified, sent directly to your phone or email the moment it happens.

After-Hours Human Support

Support doesn’t stop at 5 PM. Because issues don’t follow business hours, neither do we. Vanguard’s dedicated team is available when others aren’t — real people, real solutions, and real peace of mind.

Late Trash
Grace Window

Running behind? If our Vanguard Professional is still on-site, we’ll get the alert and swing back by your unit. Because life doesn’t always run on schedule, and we do more than follow one.

Fully Trained W-2 Staff

No Contractors.. No shortcuts. Just uniformed, accountable employees trained to uphold the Vanguard standard.

Proactive Property Audits

We don’t wait for complaints, we prevent them. From bin replacements to breezeway cleanliness, we audit every detail and fix issues before you notice them.

Why We Work for You

We’re Not Just in Your Community. We’re Part of It.

You deserve more than a trash service, you deserve a partner. That’s why every part of Vanguard was built with you in mind. We know your time is valuable. Your space is personal. And your peace of mind is priceless.

Our mission is simple: To take care of the communities we serve the same way we’d care for our own, one doorstep, one resident, one pickup at a time.

Vanguard Interactive® — Real-
Time Support. Built Around You.

At Vanguard, we don’t believe support should be a call center or a waiting game. That’s why we created
Vanguard Interactive®, a smart, streamlined support system designed for residents who expect more.
Everything you need, right when you need it, powered by technology, backed by real people. Here’s What You Can Do with Vanguard Interactive®:

Opt-In Comeback
Requests

Life runs late sometimes, we get it. If you miss the standard pickup window but one of our Vanguard Professionals is still on-site, you’ll get notified and we’ll swing back to your door.

Instant Photo-
Verified Pickup Alerts

The moment your trash is collected, you'll receive a time-stamped photo confirmation by SMS or email (if opted in).

One-Tap Bin
Replacements

Damaged bin? Request a replacement instantly

Live Schedules &
Guidelines

Access your exact pickup schedule, recycling rules, and valet trash policies at any time, all in one place.

24/7 Resident
Support

Need help late at night? Our team is available even after hours. Because clean communities don’t sleep, and neither does our commitment

This isn’t just a clean-up, it's a complete property care system designed for you. That’s the Vanguard Difference.

Frequently Asked questions

1. How do I contact Vanguard Waste Management for support?

The fastest way to get help is by scanning the QR code located on the lid of your Vanguard bin. This gives you instant access to Vanguard Interactive®, our 24/7 resident support suite with live chat assistance, including after-hours support. You may also:
  • Submit a Resident Support Form on our website
  • Call 1-800-372-1373
  • Email support@vanguardwm.com

2. What is Vanguard Interactive®?

Vanguard Interactive® is our real-time resident support system designed to make valet trash effortless. Through Vanguard Interactive®, you can:
  • Get instant help via live chat
  • Receive photo verification of completed pickups
  • Request bin replacements
  • Submit service requests or questions anytime, day or night
  • View Live Schedules & Community Guidelines

3. When do I need to place my trash outside?

Place your tied trash bag inside your Vanguard bin and set it outside your door before your community’s scheduled pickup time. Pickup schedules and guidelines can be viewed anytime through Vanguard Interactive®.

4. What happens if my trash is missed?

If you believe your trash was missed, simply scan the QR code on your bin and submit a service request through Vanguard Interactive®. Our team will review the pickup and respond promptly.

5. Will I receive confirmation that my trash was collected?

Yes. When your trash is collected, you’ll receive instant photo-verified pickup confirmation via Vanguard Interactive® (if opted in), providing transparency and peace of mind.

6. What if my bin is damaged or needs replacement?

You can request a bin replacement instantly through Vanguard Interactive® by scanning the QR code on your bin. Our team will take care of the rest.

7. What items are not allowed in valet trash?

For safety and compliance reasons, items such as loose trash, hazardous materials, debris, and oversized bulk items are not permitted. Specific guidelines for your community are available through Vanguard Interactive®.

8. Do you collect trash on holidays or during bad weather?

Service schedules may vary due to severe weather or community-specific holidays. Any changes or updates will be communicated through Vanguard Interactive® in real time.

9. What should I do if I’m new to the community?

Welcome! Scan the QR code on your Vanguard bin to access pickup schedules, guidelines, and support. Everything you need to know is available in one place through Vanguard Interactive®.

10. Who performs the valet trash service?

All services are performed by Vanguard Professionals,uniformed, background-checked team members trained to deliver consistent, respectful, and reliable service in your community.

Leading the Industry. Expanding Nationwide.

Expansion Fueled by Excellence

Vanguard Waste Management is setting a new benchmark in valet trash. Blending precision, technology, and unmatched service. From thriving cities to growing communities, our commitment to cleaner, smarter living is reshaping waste solutions across the U.S.