Your Trusted Partner in waste management
At Vanguard, we don’t follow trends, we build the blueprint. While others compete on price or chase convenience, we focus on delivering real value: verified service, flexible support, and a premium, personal experience for both residents and property partners.
We’re not just in the market. We elevated it.
See why Vanguard is setting the standard for valet trash service nationwide.
At Vanguard, we believe results speak louder than words. This comparison highlights the most common frustrations property managers face with valet trash providers, and how Vanguard’s compliance-driven systems are designed to eliminate those risks.
Below are industry-wide benchmarks, drawn from property manager forums, resident surveys, and multifamily research — alongside Vanguard’s proven results, verified across 40,000+ units and 160+ communities.In many communities, as many as 1 in 3 residents report recurring valet waste complaints.(Based on national property manager forums and third-party industry surveys.)
Missed pickups → overflowing bins, grounds appearance issues, and resident dissatisfaction.
Trash dragged through hallways → causes staining, odors, and reputational damage to the property.
Persistent odors & cleanliness issues → undermines community image and raises turnover risk.
Poorly trained, high-turnover staff → industry turnover often exceeds 70% annually, driving inconsistency.
Unresponsive or slow support → delays in resolution that lead to escalations and more work for property management teams.
Resident Satisfaction Rate: 93%+ Across all Vanguard-serviced communities. (Verified by Vanguard reporting across 40,000+ units serviced daily and resident surveys.)
Complaint Reduction in Takeover Communities Complaints reduced by 60–70% within the first 60 days, and by 90% by the end of the first quarter.(Measured through pre- and post-transition reporting and resident & property partner/management feedback.)
Partner Service Compliance Rate: 98%+ Scheduled quality pickups completed on time, verified, and reported nightly.(Audited through Vanguard’s interactive V1, Auditing Data, and ACMS reporting systems.)
Partner Satisfaction Rate: 90%+ Over 90% of property partners rate Vanguard’s service & support as “excellent” or “above industry standard.” (Drawn from direct property manager/management surveys and multi-year retention data.)
Every unit in every Vanguard-serviced community is NFC and QR code enabled for complete tracking. Each day, our professionals scan, collect, and capture a date- and time-stamped photo at every pickup — even if no bin is placed outside.
Opted-in residents receive instant SMS or email notifications through Vanguard Interactive®, while property partners receive comprehensive daily service reports.
Every detail of service is audited — from individual Vanguard Professional performance to bin conditions, community cleanliness, route quality, and resident interactions. Our operations team pinpoints whether an issue stems from a specific professional, route quality, or resident — and ensures it is immediately identified, traced, corrected, and fully resolved at the source.
Through Vanguard Interactive®, residents receive real-time reminders on when to set bins out and bring them back in, along with instant photo-verified pickup alerts, after-hours support, and one-tap bin replacement requests. They also have on-demand access to live schedules and community guidelines.
To ensure we stay engaged, Vanguard distributes weekly resident surveys focused on service quality and consistency. By simplifying communication and making support effortless, Vanguard reduces non-compliance and complaints — ensuring residents always know what to expect, and when to expect it.
Every pickup, scan, and service action is automatically logged into Vanguard’s cloud system. Property partners receive comprehensive reports — not just “check-ins,” but transparent, verifiable data to support compliance, accountability, and community satisfaction.
Where the industry relies on poorly trained, high-turnover contractors, Vanguard invests in background-checked W-2 professionals, with a focus on internal long-term growth and development.
Each team member completes Vanguard’s two-month, accountability-first training program. Our professionals are among the highest paid in the field and receive one-on-one hands-on training and support from Vanguard’s compliance and field operations team, with a focus on resident etiquette and Vanguard’s proprietary accountability standards.
This investment in people ensures consistency, safety, and long-term retention.
Beyond just pickups, Vanguard teams perform proactive walkthroughs, overflow monitoring, and cleanliness audits of breezeways, curbs, and dumpsters. If it’s not clean, it’s not complete.
At Vanguard, service quality doesn’t just improve the resident experience — it directly drives financial results for property owners.
The Result: A measurable lift in Net Operating Income (NOI) through higher retention, reduced turnover costs, and stronger rent growth potential.
When you partner with Vanguard, you’re choosing a partner that leads with purpose and performance. Our promise is more than words, it’s the Vanguard Guarantee: Consistent service. Transparent communication. Clean communities. No excuses.
We don’t just work in your community, we work for it.
Our professionals are background-verified, uniformed, and fully trained, not independent contractors.
Our Vanguard professionals walk your property 3x-5x a week to keep hallways, breezeways, and curb areas spotless.
We monitor dumpster flow and discreetly remove unauthorized bulk trash when needed.
Residents receive real-time photo proof and confirmation when their household trash is collected.
3, 5, 6, 7-day and custom plans tailored for every community. All plans include additional services like common areas, pet station upkeep, pressure washing, and more.
From client reporting to violation alerts—we keep you in the loop, every step of the way.
The Vanguard Clean Community Promise is our commitment to transforming waste collection into a premium experience that adds real value to your property. We don’t just remove trash, we elevate your environment.
This isn’t just a clean-up, it's a complete property care system. That’s the Vanguard Difference.
Vanguard Waste Management is setting a new benchmark in valet trash. Blending precision, technology, and unmatched service. From thriving cities to growing communities, our commitment to cleaner, smarter living is reshaping waste solutions across the U.S.
